Shipping Policy – iwanto.shop

Last Updated: 21 November 2025

At iwanto.shop, we aim to deliver your orders as efficiently as possible while maintaining product quality and service reliability. This Shipping Policy outlines how and when your orders will be processed and delivered.

 

 

 

1. Order Processing Time

 

 

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

You will receive an email confirmation once your order has been shipped.

 

 

 

2. Shipping Timeframes

 

Due to high demand, delivery may take 10 to 15 business days after your order has been shipped.

Delivery times may vary based on:

 

  • Destination country

  • Customs processing times

  • Local courier conditions

  • Seasonal peaks or unexpected delays

 

 

 

 

3. Shipping Fees

 

Shipping fees, if applicable, will be displayed during checkout before you confirm your order.

 

 

 

4. Tracking Information

 

Once your order ships, you will receive a tracking number (if available) so you can monitor the progress of your delivery.

 

 

 

5. Shipping Delays

 

While we strive to meet our estimated timeframes, we cannot guarantee exact delivery dates due to factors outside our control such as customs inspections, logistics delays, or courier capacity issues.

We appreciate your understanding given current high demand.

 

 

 

6. Wrong Address or Undeliverable Packages

 

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect address or an undeliverable location, additional shipping fees may apply.

 

 

 

7. Lost or Stolen Packages

 

Once an order is handed over to the courier, it becomes their responsibility. If your package is lost or stolen, we will assist you in filing a claim with the shipping carrier.

 

 

 

Return & Refund Policy – iwanto.shop

 

Last Updated: 21 November 2025

Your satisfaction is important to us. This policy outlines when and how returns are accepted, and under what conditions refunds are issued.

 

 

 

1. Eligibility for Returns

 

We only accept returns under the following conditions:

 

  • The product arrives damaged, OR

  • The product is significantly different from what was advertised

 

We do not accept returns for:

 

  • Change of mind

  • Incorrect size/color chosen by the customer

  • Normal wear and tear

  • Delays in shipping, as the timeframe is already stated in our policy

 

 

 

 

2. Return Window

 

You must notify us of any issue within 7 days of receiving the product.

Claims submitted after 7 days may not be eligible for a return or refund.

 

 

 

3. Proof Required

 

To process your return request, we require:

 

  • An order number

  • Clear photos or videos showing the damage or mismatch

  • A description of the issue

 

Our support team will review your request and confirm eligibility.

 

 

 

4. Return Approval

 

If your return request is approved:

 

  • We will provide instructions on how to return the product, if necessary.

  • In some cases, we may issue a refund or replacement without requiring the product to be sent back, depending on the situation and shipping cost.

 

 

 

 

5. Refund Process

 

Refunds will be issued to the original method of payment once:

 

  • The return is approved

  • The item is received back (if applicable)

  • The issue is verified

 

Processing time for refunds typically ranges from 5–10 business days, depending on your bank or payment provider.

 

 

 

6. Non-Refundable Items

 

We cannot issue refunds for:

 

  • Products returned without approval

  • Products damaged due to improper use

  • Products altered or modified by the customer

 

 

 

 

7. Exchanges

 

Exchanges are only available if:

 

  • The delivered product is damaged, or

  • The delivered product is different from what was advertised

 

We do not offer exchanges for preference-based reasons.

 

 

 

8. Contact Us

 

If you need help with a shipment or return, please contact us:

Email: [insert email address]

Website: www.iwanto.shop

Support Hours: [insert hours]

 

 

If you want, I can also prepare a Terms & Conditions page, Cookie Policy, or a combined “Legal Information” document for a single-page footer section.